Email is the second most widely used communication channel for customer support. Statistically speaking more than 3.7 billion of customers preferred to contact customer support through an email in the year 2018. (Source – Statista Report).
Though the share of Email Support Outsourcing seems small when compared to other popular mediums like phone and live chat, it cannot be ignored.
It is no surprise that email tends to have a better clarification when compared to that with phone medium. Besides this, it is easier to keep a track and record of all previous communication that took place over an email.
We at AIGS, understand the requirements of your business and the importance of having an effective email support. We provide 24*7 email support outsourcing for technical as well as non-technical purposes.