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AIGS | Email Support Outsourcing
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Email Support Outsourcing

Email is the second most widely used communication channel for customer support. Statistically speaking more than 3.7 billion of customers preferred to contact customer support through an email in the year 2018. (Source – Statista Report).

Though the share of Email Support Outsourcing seems small when compared to other popular mediums like phone and live chat, it cannot be ignored.

It is no surprise that email tends to have a better clarification when compared to that with phone medium. Besides this, it is easier to keep a track and record of all previous communication that took place over an email.

We at AIGS, understand the requirements of your business and the importance of having an effective email support. We provide 24*7 email support outsourcing for technical as well as non-technical purposes.

As our team is trained and well versed with your products and services, we provide quick email response to your client’s queries.

We take an e-mail follow-up to make sure that the issue has been solved. This approach helps improve client satisfaction and establish a better relationship with clients.

Direct mail follow up services help in building a long-term relationship with the clients and gaining their trust.

We can deliver 24/7 email support services on your behalf and help you achieve better email response rate. We deliver personalized and quick email responses to your customers around the clock .i.e on a 24/7 basis.

We work closely with you and carry out research to understand your needs and wishes.
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