+91 83-80808-399     info@aricinfolink.com

 

Inbound Call Center Services

INBOUND CALL CENTER SERVICES

Our inbound call canters will work directly with you and become an extension of your business.

We are true call canter experts that understand customer support outsourcing. Moreover, our consultants have the resources to put top quality, cost effective agents on the phone today!

 

Customer Support is the process of creating happy customers by providing quick, effective resolution of their issues. However, your call centre agents must also represent the company in the professional manner, increase revenue, and contain costs. Hiring a professional agency to manage your support might be the best way to accomplish all of these goals. Therefore, AIGS is ready to help you find great customer support

 

We will introduce you to the inbound call centres that best meet your specific needs and will allow your company to prosper for years to come.

Event Scheduling Services

We can help you find a suitable time for a event such as meeting, conference call. etc and convey the same with your clients.

Order Taking Services

E-Commerce & Catalogue Order Taking Services are a core offering of our inbound call centre agencies. Customers find you online and locate the products they want to order.   However, they might have questions or just feel more comfortable speaking with a live agent.

Live Inventory status Services

The real time status helps eliminate stock-out situations and lag time when the stock level falls to a predefined threshold. Real Time Inventory Status Services allow you keep track on inventory and optimize supply chain.

Subscription Services

Our subscription services empower clients with order validation, order data entry, customer information data entry, order cancellation, cheque processing, and exceptional handling. Our team handles new orders and renewals of subscriptions

Payment collection Services

Our team can provide Payment Collection Services customized as per your exact needs. We keep a track of outstanding amount receivable status and can provide updates to customers when needed.

Product Information services

All queries relating your products or services are handled by an efficient team which is well versed with your product catalog, user manual, terms, policies and other information. Our Product Information Services are designed to provide your customers with the right information about your products or services.

Phone Answering Services

We can handle the seasonal fluctuations in call volumes in an effective way and make sure that no call gets unanswered. We offer Phone answering services for major time zones including IST (Indian Standard Time), EST( Eastern Standard Time), CST (Central Time Zone), CET (Central European Time).  Latest call centre technologies such as IVR, Automatic call distribution are used by our experts to enhance the phone call experience. Our call answering operators are trained with soft skills needed to answer all incoming calls effectively and provide great customer experience.

Charge Back Handling Services

: Our Chargeback Handling Services enable organizations to handle increasing chargeback disputes in a smooth way. We can handle such issues with utmost care and faster. We can streamline the chargeback process and provide the needed support.

We work closely with you and carry out research to understand your needs and wishes.
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