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Order Taking

Order Taking

Customers nowadays prefer to place an order from comfort of their home. They want to inquire completely about product or service before making final purchase decision. Speaking to an expert live operator not only satiates their inquisitive mind, but also increases customer’s confidence to invest in the product/service.

 E-Commerce & Catalogue Order Taking Services are a core offering of our inbound call centre agencies. Customers find you online and locate the products they want to order.   However, they might have questions or just feel more comfortable speaking with a live agent.  Providing a toll free number for order taking and support is vital to the success of your online initiatives…especially when it comes to customer satisfaction and reorders.

Moreover, these agents work to delight your customers while also looking to increase sales by cross-selling & up-selling. This is what you expect from your in-house representatives and it’s exactly what you should expect when using outsourced call centre services.

  • Whether you need 24 x 7, seasonal, full-time, or part-time inbound agents, we can help you find the same.
  • 24×7 oversight of service level performance across call centres including real-time decisions to adjust skill sets or additional resources if needed
  • Flexibility to meet unique volume fluctuations though innovative staffing strategies
  • No more human resource issues or technology glitches.  No more inflexible workforce or call management problems.
  • This is the time for you to provide world class order taking to your customers…and we are ready to help!
  • Outsourcing is no longer just about cutting costs and saving money. It is about increasing efficiency of internal employees, getting to the market faster than your competitors, maximizing workforce flexibility, and gaining access to highly qualified employees.
  • We provide accurate and detailed recording of client information
  • We follow stringent quality assurance as per industry standards
  • We have the capability to handle huge volume call traffic
  • Convenient message delivery is done through fax, email and pagers

With use of latest technology, our team of experts handles huge inflow of calls and any size of product catalogue diligently.  We offer real-time order taking solutions to streamline your sales channels.  Order taking has become one of the prominent businesses with an increase in demand for different products in the market. Gone are the days when customers could place an order only after coming across advertisements and only on a personal visit to a seller.

 

Nowadays a customer wants to inquire thoroughly before placing an order so order taking services have been introduced so as to have a superior edge in the market and to satiate the customer’s inquisitive mind.  Order taking answering service enables you to reach to a larger section of the audience within a short span of time. Online order taking helps you to improve your profit considerably

Call center order taking service retains an existing customer and helps you to gain more customers as well Live order taking service brings enormous clarity in the mind of a customer after speaking to a live voice and getting all the issues clarified Cost effective and timely services

We work closely with you and carry out research to understand your needs and wishes.
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