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AIGS | Tech support Services
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Tech support Services

Outsourcing to a Technical Support Service in the AIGS might be the perfect solution!

Technical support services are being strategically outsourced to India as global companies discover the benefits of access to an experienced team of specialists with the added benefits of improved service quality, lower costs of ownership and reduced risk.

You can outsource technical support services to India, secure in the knowledge that a pool of trained and experienced engineers are available 24×7 to provide your customers technical support through a multi-modal user interface using the web, email, chat or voice, within agreed-upon response times and levels of quality.

Here are few things you must know before outsourcing technical support services to India.

Millions of corporations provide technical support services in an effort to help customers with technology or software issues. Outsourcing of this function has been growing exponentially in recent years due to the availability of highly educated support agents at relatively low rates.

This process has allowed companies in North America, Europe & Asia to increase the quality of their technical support services while decreasing cost.

Technical support services are being strategically outsourced to India as global companies discover the benefits of access to an experienced team of specialists with the added benefits of improved service quality, lower costs of ownership and reduced risk.

You can outsource technical support services to India, secure in the knowledge that a pool of trained and experienced engineers are available 24×7 to provide your customers technical support through a multi-modal user interface using the web, email, chat or voice, within agreed-upon response times and levels of quality.

Here are few things you must know before outsourcing technical support services to India.

Millions of corporations provide technical support services in an effort to help customers with technology or software issues. Outsourcing of this function has been growing exponentially in recent years due to the availability of highly educated support agents at relatively low rates.

This process has allowed companies in North America, Europe & Asia to increase the quality of their technical support services while decreasing cost.

Advantages of Tech Support Services

  • Our Technical Support teams support, maintain, and enhance your product or platform to augment the end customer experience that is critical for your business. As an experienced Technical Support partner, we will work with you to establish well-defined process strategies that support your business objectives. Our stringent quality monitoring process and effective optimization models ensure predictable service levels and cost advantage.
  • We have an experienced and trained team that assists us to deliver flawless results at every level. Our helpdesk staff includes IT engineers experienced in dealing with any kind of complex problems.
  • We follow a scalable pricing methodology under which we handle your simple and complex project requirements. While helping you sort out your customer support requirements, we allow you to focus on core business functions thereby boost your productivity.
  • We empowers organizations with cost-effective and 24 x 7 online computer support services so that they meet all the requirements and keep their brand reputation intact.
  • A fully-trained team of support engineers was put in place to handle all types of queries and requests made by client.

Maintaining a dynamic website 24/7 is a challenging task. It entails enhancements, fresh content, dealing with visitor feedback, maintaining databases and responding to inquiries. Mission-critical, transaction-oriented websites dealing with millions of visitors every day require dedicated application maintenance teams to keep the application running at peak efficiency. If the website is down even for an hour, it could mean losses in revenue and missed business opportunities. Outsourcing website support to a dedicated technical support provider just makes good sense! Remote technical support for websites may be a monthly-fee service or a fixed-cost contract for a longer period of time.

Key website support services include –

  • Feature finding and usage
  • Level 1 customer support
  • Database search support
  • Technician support
  • Navigation support

Technical support centres in India provide pre-sales and post-sales support for technical products, software, systems and applications. Outsourcing this level of customer service frees up valuable resources within your organization to focus on other areas like product design, marketing and sales.

All product-related queries and problems in usage posed by customers are compiled into a valuable database that can be fed back into the development process to make product improvements.

Businesses use a variety of applications and software every day. India provides technical support to a wide range of packaged software deployed in these businesses. This relieves IT departments of some of their load as the remote technical support team takes over the tasks of responding to users with differing levels of technical skills and a spectrum of support issues.

Software support covers:

  • Application solutions
  • Application development tools
  • System software

Systems support covers:

  • Servers
  • Workstations
  • PCs
  • Thin customers
  • Storage devices
  • Terminals and peripherals

Devices and peripherals support covers:

  • Smart handheld devices such as mobile handsets and PDAs
  • Networking devices such as switches and routers
  • Peripherals such as printers
  • Multifunctional peripherals
  • Consumer devices such as digital cameras, camcorders and gaming devices

Remote Monitoring of Application Infrastructure

Using best-of-breed application tools, we identify under-utilized resources, plan capacity and deal with bottlenecks before they affect uptime. This ensures peak performance and availability by monitoring the entire application infrastructure. Monitoring services include:

  • Custom Reporting
  • Remote Problem Resolution
  • Alert Resolution Management

Remote Network Services– monitoring through client network monitoring tool and proactively forwarding problems to onsite technicians.

Remote Server Services– monitoring through client network monitoring tool.

We work closely with you and carry out research to understand your needs and wishes.
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