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Travel and Leisure

We provide customized callcentre support services for travel agencies, hotels, restaurants, cafes, resorts, travel websites, online travel aggregator portals, tour operators, and leisurecentres and so on. We tap this experience to build an effective inbound and outbound call centre support process that will plug the gaps your operations and help you maximize profits in the shortest possible time.

Bookings and Reservations: Our team has knowledge and expertise in handling end-to-end hotel booking and reservation services. As part of this service, we also gather guest information and responses for future use.

Customer Support: We are well-versed in offering highly customized customer support services to travel, leisure and hospitality companies of all sizes.

Multi-Channel Customer Support: We offer call centre services through various channels such as phone, live chat, email, SMS and IVR. Leveraging these capabilities, you can content with customers as per their preferences.

Ticketing: The reservation services delivered by our multi-channel contact centre are available 24 hours a day, 7 days a week. This provides the highest level of convenience to your customers. It also ensures that no business is lost and that your sales and acquisition targets are achieved. It includes Travel reservation, plane, bus ticket, event reservation, corporate events, and accommodation reservations.

When you outsource call centre services for travel, leisure and hospitality companies to AIGS you’ll partner with call centre service provider that will renowned for providing cost-effective services to improve operational efficiencies, provide faster turnarounds to customer, drive sales, and improve business performance.

In order to capitalize on the untapped potential of the domestic and international markets, travel, leisure and hospitality companies need to leverage an increasingly multi-channel environment to connect with customers in an optimal manner. Superior customer engagement across channels and personalized customer experiences are the need of the hour for companies in the sector.

We work closely with you and carry out research to understand your needs and wishes.
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